Installation - Zalion will provide a project leader who is responsible for ensuring the successful implementation of our systems in your hotel. Your project leader will install the new system and train your staff in being proficient in its use. If we feel it necessary the Project Leader will also carry out a pre-installation visit to confirm and plan your requirements for the integration of your new system.

Software Support - Zalion offers Telephone/Modem Support for any queries that can be dealt with remotely. This also includes regular software updates to the Fokus Hotel Management System (PMS) & the Call Logging System. Product queries can also be dealt with via broadband for instant access to online support. Each new customer is given a customer services accounts manager who will deal with any queries regarding technical support. Hours of support are 7am to 11pm seven days a week 365 days a year.

Training - Training courses are carried out at the hotel site, each session catering for up to six persons. All our trainers benefit from experience in many different styles of operation, this can be of great benefit when matching operational requirements of the hotel with the functionality of Zalion.

Maintenance & Service - Hardware is subject to 5 Day Cover, 9.00 am to 5.30 pm. Zalion will use all reasonable endeavours to respond to calls for service within 4 hours for major failure and within 8 working hours for a minor failure and to repair all non-intermittent faults within 16 working hours. Zalion offers telephone support for any queries that can be dealt with over the telephone. Each new customer is given a customer services accounts manager who will deal with any queries regarding technical support. Hours of support office are 7am to 11pm seven days a week, 365 days a year.

*Please note - support and response times are based on hotels within the United Kingdom, for those hotels outside the UK these times may vary. Feel free to contact us any time for more information.