Fokus - Hotel Software for Windows vs Cloud Based Systems
With so much choice out there, it can be tempting to go with a cloud based system hotel management system instead of a locally installed system, there are some good points for both platforms, but ask yourself these questions...
Pitfalls with the Cloud...
You need a descent speed internet connection, otherwise you may experience slowness to update the screen or lagging.
If you lose your internet connection, you may become stranded and not be able to access your data. Now some systems may implement a backup service on a 4G mobile internet connection, this may be fine in a city centre, but if your a rural hotel in the moors of Devon, chances are, there will be no 4G mobile signal. This happened recently to one of our clients with their previous system, they had to drive 9 miles to another hotel they owned and log in, print all the registration cards and arrivals lists and then drive back, they also have to revert to manually producing invoices until the internet was fixed.
Yes, with the cloud, you could log in from your iPad at home and see your bookings, but realistically, how often would you be doing that?
Who else is seeing your data, is it secure? What if the data centre is hacked.
What happens if one of the smaller cloud PMS providers stops trading or doesn't pay it's bills, the first you might know is that you no longer have access to your system because the data centre has suspended their service.
Are you able to export your reservations and guest history at any time?
Advantages with Fokus Hotel Software for Windows...
You are not reliant on how fast your internet is, as you main database is stored locally on your PC / local network.
If you lose your internet connection, Fokus will still carry on working, the only part that would temporarily stop is the channel manager interface.
You can export the reservations data and guest history at anytime.
Sensitive data in Fokus is encrypted, so no one can copy data files and access that information.
You have a backup tool that allows you to backup your data, should anything happen to your PC, this can be restored in just a few minutes by our support staff, should the worst happen.
Incidentally, one of the most nasty viruses about at the moment is where it encrypts all your documents, spreadsheets and other various data files, because we use our own proprietary database, our system never gets affected by it, although we still strongly recommend that you use a good antivirus system and never open any email attachment unless you are 100% sure you know the sender and are expecting it, we also recommend that you do regular backups too.